Return Policy

60-Day Satisfaction Guarantee

At Nomii, we stand behind our products. If you're not completely satisfied, you can request a refund for your most recent product within 60 days of receipt, for any reason. We accept requests for both opened and unopened products under this guarantee — no return shipping required.

Eligibility for the 60-Day Guarantee

To be eligible, the product must be the last item you received from us. The refund request must be made within 60 days from the date you received the product, and you must provide proof of purchase such as your order confirmation or receipt.

How to Request a Refund (60-Day Guarantee)

To request a refund under our 60-day guarantee, please email our support team at hello@trynomii.com with the subject line "60-Day Guarantee Refund Request" and include your order number. No return of the product is required.

Standard Returns (Outside 60-Day Guarantee or Change of Mind)

If you wish to return a product outside of the 60-day guarantee, or for a change of mind, the following conditions apply:

• Eligible for return: Unopened products only, in original sealed packaging, purchased directly from trynomii.com. Must be returned within 30 days of delivery.
• Not eligible: Opened or used products outside the 60-day guarantee, products from unauthorized resellers, or expired products.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable, and a 15% restocking fee applies to standard returns. Please email hello@trynomii.com with the subject line "Return Request" to receive authorization and the return address before shipping.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us at hello@trynomii.com within 14 days of delivery. Include your order number and photos of the product and packaging. We will provide a free replacement (no return required) or a full refund.

European Union Customers

If your order is being delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it. The item must be in the same condition as received — unused, in original packaging, with proof of purchase.

Refund Processing

Once your refund is approved (or your standard return is received and inspected), we will notify you. Your refund will be issued to your original payment method within 5–7 business days. Please keep in mind that it may take additional time (3–10 business days) for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@trynomii.com.